Last updated: [31/10/2025]
1. Who We Are
2. Personal Information We Collect
We may collect the following personal information when you use our services or website:
- Name, address, phone number, and email
- Service address and access details
- Payment information (via secure third-party providers)
- Details about your orders or service requests
- Any information you provide through quote forms or contact messages
3. How We Collect Information
We collect information when you:
- Fill out our online quote or contact form
- Call, email, or message us directly
- Make a purchase or booking
- Use our website (cookies and analytics)
4. How We Use Your Information
Your personal data helps us to:
- Provide services and deliver products
- Communicate about quotes, bookings, and deliveries
- Process payments and send invoices
- Comply with Australian legal obligations
- Improve our customer experience
5. Disclosure of Information
We may share your details with:
- Our staff, technicians, or contractors
- Payment processors and courier partners
- Government or regulatory authorities if required by law
We never sell or rent personal information to third parties.
6. Cookies & Website Tracking
Our website may use cookies and analytics tools to understand visitor behaviour. You can disable cookies in your browser settings, though this may affect site performance.
7. Data Security
We use secure servers, restricted access, and encryption to safeguard your information. While we follow best practices, no online transmission is completely secure.
8. Data Retention
Your data is kept as long as needed to provide our services or meet legal obligations. When no longer required, data is securely deleted or anonymised.
9. Your Rights
You may request access to, correction, or deletion of your personal information.
Please contact us to exercise these rights.