1. General Policy
We want you to be completely satisfied with your purchase or service. This policy explains how we handle returns, exchanges, and refunds for both products and services provided by Smart Locksmith Pty Ltd.
2. Product Returns
- Notify us within 14 days of receiving your order.
- Products must be unused, in original packaging, and in resalable condition.
- You are responsible for return shipping costs unless the item is faulty or incorrect.
Once received and inspected, we will issue a refund or replacement (excluding shipping fees if applicable).
3. Faulty or Incorrect Items
If a product is faulty, damaged, or incorrect, please contact us within 48 hours of delivery. We will repair, replace, or refund according to Australian Consumer Law.
4. Service Refunds
We guarantee our workmanship. If any issues arise within the warranty period (typically 12 months), we will rectify them at no extra cost. Refunds are provided only if we fail to deliver the service as quoted. Cancellations made within 24 hours of a booking may incur a call-out fee.
5. How to Request a Return or Refund
6. Legal Rights
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for major failures and to have goods repaired or replaced for minor issues.
7. Updates to This Policy
We may update this policy periodically. The latest version will always be available on our website.