1. Overview
This policy applies to all product purchases made through Smart Locksmith Pty Ltd, including locks, hardware, and accessories.
2. Order Processing
Orders are processed within 1–3 business days of payment. Orders placed on weekends or public holidays will be processed the next business day.
3. Delivery Timeframes
- Sydney Metro: 2–5 business days
- Regional NSW / Interstate: 3–10 business days
Delays for custom or out-of-stock items will be communicated promptly.
4. Delivery Costs
Shipping fees are calculated at checkout or provided in your quote. Delivery is included for jobs that include supply and installation.
5. Receiving Your Order
Please ensure someone is available to receive your delivery. Additional fees may apply if re-delivery is required.
6. Damaged or Missing Items
Inspect your delivery upon arrival. If items are damaged, missing, or incorrect, contact us within 48 hours at [Insert email address] for assistance.
7. Risk & Ownership
Ownership passes to you once full payment is received. Risk of damage or loss transfers upon delivery.
8. Contact Us
Smart Locksmith Pty Ltd
Phone: 1300 203 259
Email: info@smartlocksmith.com.au